![]() ![]() Does eBay ever suspend sellers with good metrics? Design your listings to help avoid future problems, even if it means fewer sales. Think of how few negatives it takes to unseat hundreds of positives. eBay customers expect a consistent experience whoever they buy from, and are increasingly unlikely to read or take seriously your own unique terms of business. Don’t fill your listings with small print to use against buyers when they complain. You must also design your listings, and listing templates, with this in mind. You must work with your customers, no matter how unreasonable or demanding they are being. You must address your customers’ issues head-on. Failing to resolve cases in the Resolution Center ![]() Build enough confidence in your customer, that they trust working with you if they do have an issue. Show that you are a trustworthy and caring seller. In your templates, store page, Facebook page and website, describe yourself well. If it’s used, or “seller refurbished”, highlight the blemishes. If you can, it’s always better to undersell your product. To begin with, avoiding errors of perception is critical. Sellers must address buyer communications and complaints really quickly, and with skill. Next, violating the defect rate metric is a fast track to suspension land. Convincing eBay otherwise can be an uphill battle. ![]() Both are unacceptable, and compromise the trust with the buyer. Either poor seller workflow, or a failure to ship by a tracked service. Failure to submit tracking information quickly raises one of two flags. ![]() So, sharing tracking numbers quickly is essential.ĮBay validates the tracking number, and shares it with the buyer, and this is critical. Or they at least want to know that they can find out the status any time they want, and fast. Online shoppers always want to know the status of their order. Late tracking number upload or validation Once the customer has made their payment, shipping the item out really shouldn’t take more than two hours. Late dispatch makes buyers nervous, and they’ll be quick to complain or leave negative feedback, if anything that comes after that falls below their expectations. In actuality, it’s a problem if it takes over a day for the seller to dispatch the item – for it to leave their premises. So, before placing an order the customer has already set their delivery expectations.įor instance, if the product description states delivery in three days, it better be delivered in three days. After all, most eBay customers check the estimated shipping time of the merchandise they buy. Failing to resolve cases raised by buyers in the Resolution Center.Late tracking number upload or validation.Late shipping of orders (including via dropshipping).Here are a few examples of common issues that can show up in performance metrics: There are many reasons why eBay might suspend a seller’s account. In this post, we’ll explain why eBay accounts are suspended, how the process works, and how to avoid it happening again. Perhaps most importantly, policy violations hurt eBay’s reputation and, in the final analysis, that is why eBay cares about them. Not the brand, not the buyer, and not the seller. They want to make sure that no one gets hurt. Why does eBay suspend seller accounts? It’s their business to protect the community from bad buyers and sellers. An eBay suspension means business interruption, and often a cascade of problems with serious implications for the seller. When there is a breach of eBay’s policy, sellers can have their accounts suspended. This post is by Mordechai Epelbaum, an independent consultant, and Tuvyah Schleifer, of CRSeller. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |